Site Assistance: Help & FAQ
We want to be sure that all your questions are answered. Some of our most frequently
asked questions are answered in the topics below.
Click on a question for more information.
Designs and Products
Does this item come in any other colors or styles?
When adding a new design, we select colors and styles based on
customer input, inventory available, and what will look best. Options are limited to a set number
so that we can offer you a quality item at a low price.
All currently available colors and styles are shown on the product page.
Please check back frequently for new designs and color options.
Does this item come in child sizes or larger sizes?
All available sizes are shown on the product pages. Some designs are too large
to fit on child/youth shirts. Some colors and products are not produced in large sizes, so we are unable to offer them.
We always offer the largest size selection possible for each design.
What size should I order? How do the sizes run?
Our
sizing chart provides measurements of our products so you can
pick the best fit. If you need to, we suggest measuring a t-shirt that fits you well as a starting point.
Our t-shirts and jackets are unisex. Polos and dress shirts have Mens and Ladies versions.
See our
sizing chart for measurements.
No, unfortunately. Because we are a print-to-order company, most designs do not print until all customer orders are collected, so no printed samples are available. However, we can send you a blank t-shirt sample to assist with quality questions and sizing.
Contact us for more information.
Designs are prepared as shown only, including both images and words. Any alteration would consist of a new design development.
I don’t see this design on the website now, can I place an order?
Since we are a print-to-order company, we only offer designs for a limited time. If you do not see a design online and the advertised deadline has passed, we may have shelved that design.
Sign up for email or visit our website frequently for design availability.
We are a print-to-order company, so we do not keep inventory on previously offered designs. Once the deadline has passed, we may promote some designs again, but there is no guarantee.
If you have a minimum order of at least 500 pieces, we can set up a special print just for you.
Contact us for more information.
We sometimes re-offer previous designs, but there is no guarantee. Many factors are considered in the decision, including, but not limited to: demand, inventory, production schedule, upcoming promotions, etc.
Sign up for email or visit our website frequently for design availability.
Depending on customer demand, we try to offer as many design options as possible. Feel free to
email us or send a message on
Facebook or
Twitter to give us your suggestions for occupations we have missed.
Printed Personalization
What are my options for printed
personalization?
Use the Personalization "Help" link on any product page to see the personalization information
for that design. The
Personalization Details page also has general information.
Personalization is printed only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
Can I combine personalization locations and ink colors?
No, only one printed personalization type can be used per order. Please place a separate order for a different design with a different personalization style, placement, or color.
Can I combine different printed designs?
Only if unpersonalized, or if the designs have the same personalization style, location, and ink color. Check the Personalization "Help" link on each product page to see how it is personalized.
Do I have to order all the same size?
No, you can mix and match sizes of the same design.
Can I personalize an order with less than 12 shirts?
We do allow personalization on smaller orders, but due to film and screen costs, an additional $20 screen charge applies. If you are interested in personalization on less than 12 shirts, please call to place your order.
Embroidery Personalization
What are my options for embroidered
personalization?
Use the Personalization "Help" link on any product page to see the personalization information
for that design. The
Embroidery Personalization Details page also has general information.
Personalization is embroidered only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
Can I combine embroidery personalization locations and thread colors?
Yes. In most cases, mixing embroidery styles is fine.
Can I combine different embroidered designs?
Yes, in most cases mixing personalized embroidery is not a problem. If you order multiple personalized embroidered designs with different character limits, the smallest limit will apply to your order.
Can I personalize an order with less than 12 embroidered shirts?
Yes. There is no minimum required for personalization on embroidered items.
Ordering, Shipping, and Returns
When will I receive my shirts?
Most featured designs specify a date for shipping on the product page. If no date is shown, expected delivery time will be three to four weeks.
If you order multiple designs, the order will be shipped after the last shipment date.
Why is the shipping time so long?
To keep our prices low, we print-to-order and do not keep inventory. We offer a pre-print ordering window, then compile all orders to produce on a specified print date.
Please check the product page for the design you are interested in to see when if will ship. If no date is given, please allow three to four weeks.
How much does shipping cost?
The shipping cost depends on the number of items in your order. The total cost for your order will always
be shown
in your shopping cart.
Because we print-to-order, the items you purchase are reserved for you immediately when your order is placed, then printed to your specification according to our production schedule. This allows us to keep our prices low, as we produce only items that have been paid for.
Do I get a discount for large orders?
Most apparel items that are not on sale offer quantity discounts starting at 12 or more items. The
first 3 price tiers will be shown on the pricing under the item image, if available. Any additional discounts for larger quantities
will be automatically applied in your cart when the minimum is met.
Do I have to pay sales tax or customs?
We collect GST with each order. All other customs and brokerage fees are included in the total.
How can I pay for my order?
We accept MasterCard, VISA, and Discover credit cards.
Where do I find my offer code?
An offer code is included in all of our mailings - both postal mail and email. See
Offer Code Help if you need hints on where to look.
We offer a
printable order form that can be sent by mail,
but online or phone ordering is highly recommended for up-to-date design availability and pricing.
Our guarantee is unconditional and 100% money back. If, for any reason, you are not
satisfied with your purchase, please
contact us within two weeks of receiving your order so we can work with you to
resolve the problem.
What is your return policy?
All orders include instructions for obtaining a prepaid
shipping label for returns.
Exchange orders will be shipped or refunds issued when the original merchandise is received.
Problems must be reported within two weeks of receiving your items to be eligible for exchange;
after that time, will we only issue refunds.
Read more about returning items.Yes, within 2 weeks of receiving your order. Please see our
return policy for more information.
Because of the personalization, we are unable to restock and therefore ask that you try to sell it to someone
else who didn’t get one and order another in the right size. If you cannot, however, we have a 100% Guarantee and will exchange it within the first 2 weeks of receiving your order.
Please see our
return policy for more information.
About This Website
Can I send you a picture?
We gladly accept photographs of customers wearing our shirts!
Send
us your photo, and we may show it on our Happy Customers page.